Terms & Conditions


The terms and conditions may not be varied by Buyer, and no additional or different terms or conditions, whether stated in Buyer’s purchase order form or elsewhere, shall be applicable to the transaction unless specifically agreed to in a separately signed, written instrument by an officer of the Company. Buyer’s acceptance of delivery of all or part of the goods covered hereby or Buyers payment, therefore, shall constitute such assent.


Prices advertised do not include shipping and handling or applicable taxes. All retail prices are stated on the website are point of departure, exclusive of freight and insurance.

  1. TAXES

All applicable sales, use, excise, gross receipts and other taxes (excluding PHOENIX TEARS NETWORK entity taxes) are the responsibility of the Buyer, and Buyer shall promptly pay or reimburse the Company for payment of any such taxes on demand. If Buyer claims an exemption from such taxes, an exemption certificate must be furnished to the Company.


Terms of payment are within PHOENIX TEARS NETWORK’s sole discretion unless otherwise agreed to by PHOENIX TEARS NETWORK. Payment must be received by PHOENIX TEARS NETWORK prior to PHOENIX TEARS NETWORK’s acceptance of an online order. Payment will be made by credit card unless the Company has provided written approval for an online username and password account for specific agreed upon credit terms.


Any shipping date shown represents the PHOENIX TEARS NETWORK’s best estimate as of this date, but the PHOENIX TEARS NETWORK shall not incur any liability of any kind whatsoever for failure to ship on any particular date, unless firm shipping date has been expressly agreed to by an officer of the Company in a separately signed written instrument. Risk of loss shall pass to the Buyer when the goods are placed in the possession of a common carrier. Claims against the carrier shall be the responsibility of the Buyer, and claims against the Company for patent defects, errors, or shortages must be made in writing to the Company within fifteen (15) days of receipt of the goods, or such claims shall be deemed to have been waived.


Products manufactured by the Company are warranted to be free from defects in material and workmanship under normal use and service for a period of six (6) months from the date of shipment, unless otherwise noted in product literature. The Company, at its option, will replace or refund Products which prove to be defective within the warranty period. The Company’s warranty shall be voided by any alteration or modification of the Products by persons other than the employees of the Company, or those expressly authorized by the company, or by any use of the Products not intended by the Company and/or not in accordance with Company’s instructions. The remedies for any failure of the Company’s Products to meet its warranty specified herein shall be these remedies stated herein and no others, there remedies being exclusive remedies as a condition of sales.  EXCEPT AS PROVIDED IN THIS PARAGRAPH, THE COMPANY MAKES NO WARRANTY, EXPRESSED OR IMPLIED, INCLUDING ANY WARRANTY OF MERCHANTABILITY OR FITNESS OF ANY PARTICLAR PURPOSE.


Under no circumstances shall the Company be liable for any lost profits or other incidental or consequential damages of any kind for any reason whatsoever with respect to its Products, or the transaction by which its Products are sold.


Any software identified in this online sale, embodied within Products subject to this online sale, shall be governed by separate license agreement(s), which will be furnished to the Buyer at the time of delivery. Notwithstanding any other term or condition of this online sale, neither title to the software, nor proprietary rights associated with the software, shall be transferred to the Buyer. The software comprises proprietary information and technology of the Company, and the buyer may be required to adhere to certain nondisclosure obligations set forth in the aforementioned license agreement(s).


In no event shall the Company be liable to any loss or damages resulting from any delay or failure in shipment or other failure to perform with the respect to the goods subject to this online sale where such delay, failure, loss or damage is the proximate result of any act of any governmental authority, revolution, riot, civil disorder or disturbance, act of enemies, delay or default in transportation, strike, dispute among materials or facilities from normal sources, fire flood, act of God, or any other cause not within the reasonable control of the Company, whether of the class of causes enumerated or otherwise. Without limiting the generality of the foregoing, the Company may, without causing a breach or incurring liability, allocate goods, which are in short supply, irrespective of the reasons, therefore, among customers in any manner which the Company in its sole discretion deems advisable.


The transaction with respect to the goods which are the subject of this online sale shall be governed by and interpreted and constructed in accordance with the laws of the United States and the State of Nevada, and any action arising out of such transaction shall be brought exclusively in courts seated in Clark County, Nevada or the Federal District Court in Nevada, and Buyers agreement to such exclusive jurisdiction and venue is a condition of sale.


Any controversy or claim arising out of or relating to this online sale, or the breach thereof, shall be finally settled by binding arbitration in the accordance with the rules of the American Arbitration Association and judgment upon the award rendered may be entered in the highest court of the forum, state, or federal, having jurisdiction.


Your satisfaction is guaranteed. If you are not fully satisfied with your purchase you may request a full refund of the purchase price within 30 days if made in accordance with our written refund policy published on our website. More information on returns click here.

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