Store FAQs

Shipping Policy

FREE Standard Shipping for orders more than $50
$7.00 for Standard Shipping (3 to 5 business days from ship day. US Only)

Return Policy

If you are not fully satisfied with your purchase, you may request a full refund on the purchase price within 30 days.

As a sign of its confidence in its products, PHOENIX TEARS provides you an unconditional thirty (30) days No Risk Money Back Guarantee. All refund requests must be made to customerservice@phoenixtearswellness.com customer service department at 800-380-8190 no more than 30 days after the initial purchase date. Approved refunds will be processed within 3 business days after the request is made. If you prefer to exchange the purchase for other available items, please contact customer service department customerservice@phoenixtearswellness.com.

Please mail the unwanted supplements to:

80 S Gibson Rd #1318
Henderson, NV 89012
USA

Only unopened containers within 30 days of purchase are eligible for a refund.

Once you have shipped the product(s) back, please email us the following:

  • The tracking number for your shipment
  • The carrier you shipped the package through
  • A list of what product(s) you are shipping back
  • The reason you are returning the product

FAILURE TO PROVIDE THE NECESSARY INFORMATION LISTED ABOVE WILL DELAY YOUR REFUND PROCESS.

Once we receive the return email with this information and we have confirmed that the order has been delivered to our warehouse, we will process a refund for the product minus our shipping and handling costs.

As a reminder, all returns must be shipped within thirty (30) days of original date of purchase to be eligible for a refund.

Payment Options

We process Visa or Master Card for your convenience

Order Processing
  • Orders received Monday through Friday will be processed within 24 hours of receipt.
  • (Processing time does not include weekend days or holidays)
  • Orders places on Saturday and Sunday will be processed on the following Monday.
  • Orders placed with Priority shipping (Overnight or 2nd Day Service) will be processed the same day if received by noon EST (excluding weekends).
  • Orders are processed and shipped on business days only (Monday through Friday, excluding major holidays)

Must be 18 to purchase and have product shipped

Is there an age limit?

Must be 18 to purchase and have product shipped

Privacy Policy
Phoenix Tears is committed to maintaining your confidence and trust with respect to the privacy of the personal information we collect from you. Please read this privacy policy carefully to understand our practices about how we collect, use and share your personal information.
Product Disclaimer

This product is not for use by or sale to persons under the age of 18. This product should be used
only as directed on the label. It should not be used if you are pregnant or nursing. Consult with a
physician before use if you have a serious medical condition or use prescription medications. A
Doctor’s advice should be sought before using this and any supplemental dietary product. All
trademarks and copyrights are the property of their respective owners and are not affiliated with nor do
they endorse this product. These statements have not been evaluated by the FDA. This product is
not intended to diagnose, treat, cure or prevent any disease. By using this site you agree to follow
the Privacy Policy and all Terms & Conditions printed on this site. Void Where Prohibited By Law.

Contact Us

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