Community Standards

Our mission is to give people the power to build community and provide answers and support. Every day, people come to Phoenix Tears Wellness to share their stories, see the world through the eyes of others and connect with friends. The conversations that happen on Phoenix Tears Wellness reflect the diversity of a community of more than ten million.

We want people to feel safe when using Phoenix Tears Wellness. For that reason, we’ve developed a set of Community Standards, outlined below. These policies will help you understand what type of sharing is allowed on Phoenix Tears Wellness, and what type of content may be reported to us and removed. Sometimes we will allow content if newsworthy, significant or important to the public interest – even if it might otherwise violate our standards. Because of the diversity of our global community, please keep in mind that something that may be disagreeable or disturbing to you may not violate our Community Standards.

Helping to Keep you Safe

We remove content, disable accounts, and work with law enforcement when we believe there is a genuine risk of physical harm or direct threats to public safety.

Direct Threats: How we help people who feel threatened by others on Phoenix Tears Wellness.

We carefully review reports of threatening language to identify serious threats of harm to public and personal safety. We remove credible threats of physical harm to individuals. We also remove specific threats of theft, vandalism, or other financial harm.

We may consider things like a person’s public visibility or the likelihood of real world violence in determining whether a threat is credible.

Self-Injury: How we work to help prevent self-injury and suicide.

We don’t allow the promotion of self-injury or suicide. We prohibit content that promotes or encourages suicide or any other type of self-injury, including self-mutilation and eating disorders. We don’t consider body modification to be self-injury. We also remove any content that identifies victims or survivors of self-injury or suicide and targets them for attack, either seriously or humorously. People can, however, share information about self-injury and suicide that does not promote these things.

Dangerous Organizations: What types of organizations we prohibit on Phoenix Tears Wellness.

We don’t allow any organizations or individuals that are engaged in the following to have a presence on Phoenix Tears Wellness:

” Terrorist activity, or
” Organized violence or criminal activity,
” Mass or serial murderers, or
” Organized hate groups.

We also remove content that expresses support for groups that are involved in the violent or criminal behavior mentioned above. Supporting or praising leaders of those same organizations, or condoning their violent activities, is not allowed.

We welcome broad discussion and social commentary on these general subjects, but ask that people show sensitivity towards victims of violence and discrimination.

Bullying and Harassment: How we respond to bullying and harassment.

We don’t tolerate bullying or harassment. We allow you to speak freely on matters and people of public interest, but remove content that appears to purposefully target private individuals with the intention of degrading or shaming them. This content includes, but is not limited to:

” Pages that identify and shame private individuals,
” Images altered to degrade private individuals,
” Photos or videos of physical bullying posted to shame the victim, and
” Repeatedly targeting other people with unwanted friend requests or messages.

We define private individuals as people who have neither gained news attention nor the interest of the public, by way of their actions or public profession.

Attacks on Public Figures: What protection public figures receive on Phoenix Tears Wellness.

We permit open and critical discussion of people who are featured in the news or have a large public audience based on their profession or chosen activities. We remove credible threats to public figures, as well as hate speech directed at them – just as we do for private individuals.

Criminal Activity: How we handle reports of criminal activity on Phoenix Tears Wellness.

We prohibit the use of Phoenix Tears Wellness to facilitate or organize criminal activity that causes physical harm to people, businesses or animals, or financial damage to people or businesses. We work with law enforcement when we believe there is a genuine risk of physical harm or direct threats to public safety.

We also prohibit you from celebrating any crimes you’ve committed. We do, however, allow people to debate or advocate for the legality of criminal activities, as well as address them in a humorous or satirical way.

Sexual Violence and Exploitation: How we fight sexual violence and exploitation on Phoenix Tears Wellness.

We remove content that threatens or promotes sexual violence or exploitation. This includes the sexual exploitation of minors, and sexual assault. To protect victims and survivors, we also remove photographs or videos depicting incidents of sexual violence and images shared in revenge or without permissions from the people in the images.

Our definition of sexual exploitation includes solicitation of sexual material, any sexual content involving minors, threats to share intimate images, and offers of sexual services. Where appropriate, we refer this content to law enforcement. Offers of sexual services include prostitution, escort services, sexual massages, and filmed sexual activity.

Regulated Goods

We prohibit any attempts by private individuals to purchase, sell, or trade prescription drugs, marijuana, firearms or ammunition. We don’t permit the individual purchase, sale or trade of firearms or ammunition. Firearm shops and online retailers may promote commercial activity (ex: discussing a gun for sale at their store location) only if they comply with all applicable laws and regulations.

Encouraging respectful behavior

People use Phoenix Tears Wellness to share their experiences and to raise awareness about issues that are important to them. This means that you may encounter opinions that are different from yours, which we believe can lead to important conversations about difficult topics. To help balance the needs, safety, and interests of a diverse community, however, we may remove certain kinds of sensitive content or limit the audience that sees it.

Adult Nudity & Sexual Activity

People sometimes share content containing nudity for reasons like awareness campaigns or artistic projects. We restrict the display of nudity and sexual activity because some audiences within our global community may be sensitive to this type of content – particularly because of their cultural background or age. In order to treat people fairly and respond to reports quickly, it is essential that we have policies in place that our global teams can apply uniformly and easily when reviewing content. As a result, our policies can sometimes be more blunt than we would like and restrict content shared for legitimate purposes. We are always working to get better at evaluating this content and enforcing our standards.

We remove photographs of people displaying genitals or focusing in on fully exposed buttocks. We also restrict some images of female ******* if they include the ******, but our intent is to allow images that are shared for medical or health purposes. We also allow photos of women actively engaged in breastfeeding or showing ******* with post-mastectomy scarring. We also allow photographs of paintings, sculptures, and other art that depicts nude figures. Restrictions on the display of sexual activity also apply to digitally created content unless the content is posted for educational, humorous, or satirical purposes. Explicit images of sexual intercourse are prohibited. Descriptions of sexual acts that go into vivid detail may also be removed.

Hate Speech

Phoenix Tears Wellness removes hate speech, which includes content that directly attacks people based on their:

” Race,
” Ethnicity,
” National origin,
” Religious affiliation,
” Sexual orientation,
” Sex, gender, or gender identity, or
” Serious disabilities or diseases.

Organizations and people dedicated to promoting hatred against these protected groups are not allowed a presence on Phoenix Tears Wellness.

People can use Phoenix Tears Wellness to challenge ideas, institutions, and practices. Such discussion can promote debate and greater understanding. Sometimes people share content containing someone else’s hate speech for the purpose of raising awareness or educating others about that hate speech. When this is the case, we expect people to clearly indicate their purpose, which helps us better understand why they shared that content.

We allow humor, satire, or social commentary related to these topics, and we believe that when people use their authentic identity, they are more responsible when they share this kind of commentary. For that reason, we ask that Page owners associate their name and Phoenix Tears Wellness Profile with any content that is particularly cruel or insensitive, even if that content does not violate our policies. As always, we urge people to be conscious of their audience when sharing this type of content.

While we work hard to remove hate speech, we also give you tools to avoid distasteful or offensive content. Learn more about the tools we offer to control what you see. You can also use Phoenix Tears Wellness to speak up and educate the community around you. Counter-speech in the form of accurate information and alternative viewpoints can help create a safer and more respectful environment.

Violence and Graphic Content

Phoenix Tears Wellness has long been a place where people share their experiences and raise awareness about important issues. Sometimes, those experiences and issues involve violence and graphic images that are of public interest or concern, such as human rights abuses or acts of terrorism. In many instances, when people share this type of content, they are condemning it or raising awareness about it. We remove graphic images when they are shared for sadistic pleasure or to celebrate or glorify violence. We also remove extremely graphic videos, such as those depicting a beheading.

When people share anything on Phoenix Tears Wellness, we expect that they will share it responsibly, including carefully choosing who will see that content. We also ask that people warn their audience about what they are about to see if it includes graphic violence.

Keeping your account and personal information secure

We work hard to help keep your account secure and protect your personal information. By joining Phoenix Tears Wellness, you agree to use your authentic name and identity. You may not publish the personal information of others without their consent.

Using Your Authentic Identity: How Phoenix Tears Wellness’s authentic identity policy creates a safer environment.

People connect on Phoenix Tears Wellness using their authentic identities. When people stand behind their opinions and actions with their authentic name and reputation, our community is more accountable. If we discover that you have multiple personal profiles, we may ask you to close the additional profiles. We also remove any profiles that impersonate other people.

Fraud and Spam: How we protect you from fraud and spam.

We work hard to help ensure that the information you share is secure. We investigate any suspected breach of security. Any attempt to compromise the security of a Profile, including fraud, may be referred to law enforcement. Using misleading or inaccurate information is not allowed. We also ask that you respect people by not contacting them for commercial purposes without their consent.

What happens to your account when you pass away?

Phoenix Tears Wellness is a place where people can come to share their stories and reminisce about friends and family who have passed away. Once we become aware that a person has passed away, we secure and memorialize accounts. We do this once we receive sufficient proof of death.

Protecting your intellectual property

Phoenix Tears Wellness is a place for you to share the things that are important to you. You own all of the content and information you post on Phoenix Tears Wellness, and you can control how it is shared through your privacy and application settings. However, before sharing content on Phoenix Tears Wellness, please be sure you have the right to do so. We ask that you respect copyrights, trademarks, and other legal rights.

Reporting Abuse

Our global community is growing every day and we strive to welcome people to an environment free from abusive content. To do this, we rely on people like you. If you see something on Phoenix Tears Wellness that you believe violates our terms, please report it to us. We have dedicated teams working to review things you report to help make sure Phoenix Tears Wellness remains safe.

Governments also sometimes ask us to remove content that violates local laws, but does not violate our Community Standards. If after careful legal review, we find that the content is illegal under local law, then we may make it unavailable only in the relevant country or territory.

Please keep the following in mind:
” We may take action any time something violates the Community Standards outlined here.
” We may ask Page owners to associate their name and Phoenix Tears Wellness Profile with a Page that contains cruel and insensitive content, even if that content does not violate our policies.
” Reporting something doesn’t guarantee that it will be removed because it may not violate our policies.
” Our content reviewers will look to you for information about why a post may violate our policies. If you report content, please tell us why the content should be removed (e.g., is it nudity or hate speech?) so that we can send it to the right person for review.
” Our review decisions may occasionally change after receiving additional context about specific posts or after seeing new, violating content appearing on a Page or Phoenix Tears Wellness Profile.
” The number of reports does not impact whether something will be removed. We never remove content simply because it has been reported a number of times.
” The consequences for violating our Community Standards vary depending on the severity of the violation and the person’s history on Phoenix Tears Wellness. For instance, we may warn someone for a first violation, but if we continue to see further violations we may restrict a person’s ability to post on Phoenix Tears Wellness or ban the person from Phoenix Tears Wellness.

Not all disagreeable or disturbing content violates our Community Standards. For this reason, we offer you the ability to customize and control what you see by unfollowing, blocking, and hiding the posts, people, Pages, and applications you don’t want to see – and we encourage you to use these controls to better personalize your experience. People also often resolve issues they have about a piece of content by simply reaching out to the person who posted it.

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